Mercedes-Benz of Columbus Customer Reviews
Mercedes-Benz of Columbus Customer Reviews
When searching for a luxury car dealer in Columbus, discerning drivers consistently choose Mercedes-Benz of Columbus for one compelling reason: our unwavering commitment to exceptional experiences. Every customer review reflects our dedication to treating each guest with the respect and professionalism they deserve, whether they’re purchasing their first Mercedes-Benz or maintaining a long-standing relationship with our team.
Our customer testimonials tell the story better than we ever could — from seamless sales experiences to outstanding service department care that keeps drivers coming back for decades.
Why Local Drivers Choose Mercedes-Benz of Columbus
Local Mercedes-Benz enthusiasts appreciate more than just our extensive luxury vehicle selection. With our vast new Mercedes-Benz inventory, which includes the latest models, and our commitment to customer satisfaction, we ensure every visit exceeds expectations. Customers value our transparent pricing approach, professional sales team and commitment to making every interaction memorable:
“My wife and I walked away this week with new AMG® models at great prices. Our salesperson was personable and eager to make sure we got the best deal possible. Looking forward to doing business with them in the future!” – A. Ashby (Google Review)
No-pressure sales environment sets us apart from other luxury dealers:
“I wish all dealerships were like this one… Our salesperson was very patient and answered every question I had and took us on multiple test-drives. The sales process was very easy. I never felt pushed into anything. I love my new car and appreciate the experience I had at this dealership. 5 stars!!” – Terri W. (Google Review)
Exceptional Service Department Reviews
Mercedes-Benz ownership extends far beyond the initial purchase, which is why our Mercedes-Benz service department consistently earns outstanding customer praise:
“I would like to thank the Mercedes Benz of Columbus service department staff for the great customer service provided recently during my vehicle service visit.” – Gloria H. (Google Review)
Our service advisors demonstrate the expertise and professionalism Mercedes-Benz owners expect:
“Excellent service and communication. Our service person demonstrated professionalism. She was quite knowledgeable and she answered all my questions & concerns. I felt very comfortable and was very happy that my issue was resolved and my maintenance service was completed in a timely manner.” – Elsie R. (Google Review)
Convenience matters to busy Columbus professionals and families:
“We had made an appointment weeks prior to our appointment. Everything went like clockwork! Our courtesy car was ready and waiting, and the service staff were friendly, professional and efficient.” – Susan L. (Google Review)
Schedule your Mercedes-Benz service online for maximum convenience.
Professional Team That Delivers Results
Customer relationships built on trust and expertise define the Mercedes-Benz of Columbus experience:
“Great experience with your team. Our salesperson was very straightforward and very professional, everything was excellent. We love our vehicle we purchased from Mercedes Benz of Columbus in GA. I thank you all for your professionalism.” – Rufus T. (Google Review)
“I needed some warranty work done. I scheduled an appointment. When I took my car in, I was provided a loaner that was comparable to mine. They completed the work the next day. I was very satisfied with the whole transaction. The young lady that worked with me was very professional and courteous.” – Cleveland A. (Google Review)
Streamlined Luxury Car Buying Process
Modern Mercedes-Benz buyers value efficiency without sacrificing personal attention:
“When I decided to purchase a new car, I went to the dealership in Columbus on Saturday. I found multiple cars online, but I wanted to see the cars in person. Our sales consultant was AMAZING! She was not overly aggressive and she made me feel like she truly cared about what I wanted… I did the test-drive and called later that day to advise I wanted the vehicle. My paperwork was done before I arrived and it took 30 minutes for me to complete it, as opposed to hours!” – Trojanella W. (Google Review)
Whether you’re exploring our pre-owned vehicles for sale or considering a new Mercedes-Benz lease, our team ensures every step flows smoothly from initial inquiry to final delivery.
Shop at Mercedes-Benz of Columbus in Georgia
Ready to experience the difference for yourself? Visit our Columbus showroom, contact us online or call to schedule your test-drive. We look forward to welcoming you to the Mercedes-Benz of Columbus family and showing you why so many discerning drivers call us their dealership of choice.
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I felt service was great. Wish they would have checked for recalls or updates needed as I waited for my tire to arrive so they could have handled those instead of telling me they couldn't do one of those updates because it would have required 5 hours.
Robert did a great job keeping me informed with what was going on with the vehicle. He let me know how long it was going to be before parts were gonna be jn . Robert was great to work with while vehicle was there. I'd recommend him to anyone.
Rachelle, the service writer, helped to facilitate getting the repair done in a timely fashion. It was a very positive experience.
The Mercedes dealership is clean and tidy, but nothing extraordinary or impressive. It’s just plain, unremarkable. The other dealerships offer a vast selection of snacks, including coffee, popcorn, and water bottles. But at Mercedes there's only a single Keurig machine, tiny water bottles, but that’s about it. The service this time was not as good as before.
The service department is spot on! Robert and the Service Manager worked diligently to get our car fixed before we left on vacation. There was continuous communication between them and us.
Mercedes-Benz of Columbus is a top-notch customer-friendly and extremely credible dealership. They are service oriented and equally professional.
The dealership is convenient and the staff is professional and friendly. They could do better communicating, when jobs are complete and if you waiting for your car to be deliver, communicate the timeline more effectively.
My 1st visit for service A! I would give Mercedes-Benz Columbus an A+ Outstanding customer service and impeccable detail to the brand! Thank you MB-C!
.My service provider, Is caring and professional. She is an expert in her field and we were lucky to work with her
Very kind and kept me informed on my car now and down the road “later” thanks
Friendly employees, clean environment. Not sure what else to say that would take up eleven more words.... nevermind, there it goes.
I’m pleased with the service I received. It took a couple hours to service my vehicle. I was informed throughout the process and everything is working seamlessly.
Excellent customer service very professional. Kept updated on status of vehicle. Excellent staff throughout dealership
I received excellent service from Robert; his customer care was top-notch. However, I found the pricing to be quite high for the replacement of just one module. Great staff, but be prepared for a premium price tag.
I had a great experience with Mercedes-Benz of Columbus regarding my EQE.The team was professional, responsive, and addressed my concerns thoroughly. My service advisor, Robert, provided excellent communication and made sure everything was handled smoothly from start to finish. I truly appreciate the level of care and attention I received. Highly recommend their service team!
My experience at Mercedes-Benz of Columbus was PHENOMENAL. Dominique greeted us promptly. He is very down to earth, extremely professional, and patient. I didn’t feel as if he was trying to pressure me at any point. I would definitely purchase from and refer friends and family to MB of Columbus and Dominque again. Due to some next day tasks that needed to be performed, Dominique had everything coordinated and my experience with Rachelle was amazing. To add to this, the dealership truly works as a team, and for that I want to give a huge shoutout and heartfelt thanks ... Read More Google - May 5, 2026
I would like to thank Mercedes Benz of Columbus service department and sells department for the great customer service provided recently during my vehicle service visit and my new car purchase. Rachelle, Haley, Malcolm, and Jerome were all friendly, respectful and very professional. They helped me to get out of a very difficult situation with my old car into a new car. Again thank you for a service well done.
Service were good because of the ability to fix recommended things in a timely manner. I wanted my radio which is not working to be looked which i felt enough time wasn't put on it.
Robert and Daliah in Service are amazing! So competent and friendly! This is truly what a Service department should be. I had returned my car to the purchase dealership (not Columbus) twice and the problem remained. Within an hour, the technicians at Mercedes of Columbus had diagnosed my car and ordered the repair!! Now I love my car!! Thank you! Mercedes of Columbus is my new Mercedes home!
Tyler and the team were thorough and responsive to all of our questions. We did not feel pressured to make any decisions.
My overall experience each time I have taken my vehicle to MB-C has been as expected. Informative to my specific need. Communication on vehicle status, never been an issue. My interactions with Rachelle, in service dept, have been nothing short of professional and on point.
Advisor very professional and friendly technician making video of the work being performed seen very knowledgeable in the work he was doing
Rachelle is great!!!
I was disappointed with how far out I had to schedule appointment but it was well worth the wait. My service advisor was AMAZING and his customer service exceeded my expectations. I will be happily returning.
Professional and informative too my car problem .
I saw a truck on their lot that I had been looking for and within almost 24 hours the deal was signed, my trade was completed, and I was driving away with my new truck! Can't say enough about the efficiency, professionalism, and customer-centered kindness that I received from Josh and Dominique. Best car-buying experience I have ever had. Thanks so much for everything!
Roadside Assistance was great. It was quick and easy. Problem solved. I would use again.
Had a great experience overall. Communication over the phone was clear, everything was handled efficiently, and I felt like my concerns were actually listened to instead of brushed off. Definitely appreciated the level of professionalism and attention to detail carried out by Robert Conner.
Thanks very much for the professional service provided I am very pleased with the outcome for getting my vehicle in right away ,thanks to the entire team also thanks for the shuttle ,the driver were very professional,also thanks to Rachelle.
Always helpful and quick
By far the best service experience ever. I can say that after twelve years of dealing with Mercedes-Benz of Columbus, we are still completely satisfied.
Awesome experience. I really like the communication before and after my service. Also thankful I was given a loaner car during process.
Awesome, courteous, professional, timely service. Ms Rachelle did a wonderful job keeping us informed of progress
Amazing response….amazing service and everyone so polite and proactive! The BEST dealership I’ve ever dealt with making sure needs are met. Thank you Mercedes of Columbus!!!!
Rachelle did OK. My problem is taking the car in for service B. Estimated cost $750. After I received it back Rachelle called me to explain my automobile needed $8000 in additional repairs. This is a car that has 21,000 miles on it. So I opted for NONE of those additional things. One of the estimates was $2000 to change spark plugs on an eight cylinder engine. Our engine is six cylinders. I don't think I'll be going back.
Due to traffic issues they were late picking up the vehicle but everything else was top shelf experience
Very polite, helpful and customer service oriented! Answered any questions that I had which to me is an example of professionalism
Service department is always been great friendly. They always take my Mercedes there to be serviced
Having a ruptured heater hose is bad. MBof C was so helpful : supplying shuttle service, a loaned Vehicle and ultimately a nicely repaired automobile.
Rachelle did a fantastic job keeping me updated on the repairs and making sure my vehicle didn’t need any additional maintenance.
Always there for you and the best costumer service i ever had. Great follow up.
This is the 4th maintenance appointment with this dealership and Rachelle as my POC. Honestly, the reason I feel important, taken care of and given a straight answer to any of my maintenance questions is because of Rachelle. She is definitely a tremendous asset to this dealership and a true professions representative for the Mercedes Benz brand! A++ service every time!
I received the fast and efficient service that I always receive and trust when I have an emergency
Today has been the greatest day ever! Tyler and Zarome was the 2 guys to help with my dream car.. The customer I received over the phone from everyone at this dealership was absolutely amazing.. Words can't express how amazing this experience was for me..These guys don't just wanna sell a car..They actually work with u to get u the best deal possible.. I started the paperwork on a Tuesday morning and had my car Saturday morning delivered to my front door. They kept me updated on everything making sure they were giving me a great deal.. ... Read More Google - Apr 5, 2026
Great service department. I've used them several times for maintenance on my Sprinter vans. They're very professional and I've never had a problem.
Robert was a very great customer service rep. He was able to get me in, after having issues with my car.
Robert in the service department provided great service and support. He effectively communicated and provided updates periodically. The service received was a 10/10!
Tyler was very helpful, patient with all our questions, and very friendly. He was also very knowledgeable about the car and explained things very well.
They worked very hard to accommodate my schedule and did a great job servicing my vehicle.
I had a great experience getting my car serviced and will return for next service.
I give the service department a good review, the service manager Robert was amazing, he is a very knowledgeable and helpful person in explaining how the service is handled, Robert went beyond helping me out with my vehicle, I would recommend him to anyone who has a Mercedes Benz car issues. Barbara
Earnest Jenkins was professional and pleasant to work with during the transaction. He sent pictures of the vehicle that helped with the online purchase.
The team took their time to troubleshoot an issue and I'm glad they did. They discovered a defect with a component that was under warranty replaced the defective piece and got my vehicle in better condition than it was. Great work! You are appreciated 👏!
I worked with Earnest and he was nothing short of amazing. I would definitely recommend anyone who is in the market for a new or pre-owned vehicle to Mercedes Benz of Columbus.
Have been serviced by Mercedes-Benz of Columbus for the past eight years, and their service department is the best in the business. They keep me informed as to their progress and always do their repairs right the first time.
She is the best! Always. pleasant, always helpful, and goes above and beyond typical customer service.
I recently scheduled my vehicle for routine maintenance, and I must commend the team for a truly seamless experience. From the moment I arrived, the service advisor was exceptionally professional and approachable, ensuring I was well-informed at every stage of the process. What stood out most was the attention to detail; my car was returned not only on time but also in immaculate condition. This level of service truly exceeded my expectations and reinforced my confidence in their expertise.
This was a great experience, the service was timely and the video was great to see of what was being done. Our service advisor was very helpful and friendly. Great Customer Service!!!
I appreciate Rochelle staying in touch about the vehicle, the service, and the cost. She’s a pleasure and represents Mercedes-Benz Columbus in a professional and knowledgeable manner.
Excellent customer service!
Excellent customer service! Kept me informed throughout the service of my vehicle. Highly recommended! Thank you!
Great service
Efficiently thorough
I was on at 9am would text when done and I was satisfied no problem
I have been going to the Mercedes Dealership for 12 years and have always received top quality service from all concerned
Rachelle made my experience excellent she is awesome in customer service. Her attention to detail and ability to to describe the service requirements in an understandable way is refreshing.
I had a very good experience dealing with Josh. Very easy to deal with and promptly finding the vehicle that I wanted.
Malcom was great. The finance was easy. Great experience. Service has always been very good
Dominique was a pleasure to do business with. Professional, responsive and went above and beyond. Highly recommend!
We are always impressed with the level of service we receive at Mercedes of Columbus.
OlenaOdom
Amazing Dealership! Malcolm has answered all my questions about the vehicle right away, has been in touch throughout all the process, even dedicated his time after his working day was over until we got all the paperwork sorted out ! I am in Florida they are in Georgia, it was the most pleasant purchasing experience, and I did buy cars in my life all over US in different states. Trust me! This is a kind of experience and VIP DEALERSHIP ATTITUDE you expect when you purchase a vehicle.
The most helpful financial department as well, everything was easy, smooth and ... Read More DealerRater - Mar 12, 2026
Good customer service! Fast repair process!
Great service from the time I bought this vehicle to the A Service. Could not ask for more.
This service department is amazing… So glad I started going to Columbus… I had had some real disappointing service appointments at the Montgomery Mercedes location and had really given up on owning a Mercedes. And then I found Robert Connor at the Mercedes-Benz of Columbus service department… He was so detailed and taking down all the strange issues my car had been having… He really went above and beyond to figure out what was going on with lots of things with my car specifically a popping sound with the wheels… He gave me great advice. He got everything fixed and ... Read More Google - Mar 10, 2026
This Dealership is Absolutely Amazing!! A Special Thanks to our Salesman, Joshua and Staff on the purchase of our 3rd Mercedes Benz!!!
Great service dept very reasonable, excellent service, only place I'd take my mercedes, thanks guys!
We had a nightmare scenario with a used Mercedes GLE350 we purchased recently. Robert and Keith in the service department went out of their way to help us navigate our way through the difficult process of getting the work done that we needed to make sure our vehicle was reliable and safe. Robert was always available for status updates, pictures, a loaner vehicle, or anything we needed. It’s hard to find a business you can trust these days. After the service we received, I’ll never take our Mercedes anywhere else.
Rachelle made everything easy for me.
I took my GLE 350 for some warranty work and thanks to Haley I able to get it done correctly. I was not too happy with the wait time however I wish they had provided me a loaner car. Other than that Haley was awesome as usual.
Thank you Rachelle for always delivering excellent and professional services while assisting me at Mercedes Benz.