Mercedes-Benz of Columbus Customer Reviews
Mercedes-Benz of Columbus Customer Reviews
When searching for a luxury car dealer in Columbus, discerning drivers consistently choose Mercedes-Benz of Columbus for one compelling reason: our unwavering commitment to exceptional experiences. Every customer review reflects our dedication to treating each guest with the respect and professionalism they deserve, whether they’re purchasing their first Mercedes-Benz or maintaining a long-standing relationship with our team.
Our customer testimonials tell the story better than we ever could — from seamless sales experiences to outstanding service department care that keeps drivers coming back for decades.
Why Local Drivers Choose Mercedes-Benz of Columbus
Local Mercedes-Benz enthusiasts appreciate more than just our extensive luxury vehicle selection. With our vast new Mercedes-Benz inventory, which includes the latest models, and our commitment to customer satisfaction, we ensure every visit exceeds expectations. Customers value our transparent pricing approach, professional sales team and commitment to making every interaction memorable:
“My wife and I walked away this week with new AMG® models at great prices. Our salesperson was personable and eager to make sure we got the best deal possible. Looking forward to doing business with them in the future!” – A. Ashby (Google Review)
No-pressure sales environment sets us apart from other luxury dealers:
“I wish all dealerships were like this one… Our salesperson was very patient and answered every question I had and took us on multiple test-drives. The sales process was very easy. I never felt pushed into anything. I love my new car and appreciate the experience I had at this dealership. 5 stars!!” – Terri W. (Google Review)
Exceptional Service Department Reviews
Mercedes-Benz ownership extends far beyond the initial purchase, which is why our Mercedes-Benz service department consistently earns outstanding customer praise:
“I would like to thank the Mercedes Benz of Columbus service department staff for the great customer service provided recently during my vehicle service visit.” – Gloria H. (Google Review)
Our service advisors demonstrate the expertise and professionalism Mercedes-Benz owners expect:
“Excellent service and communication. Our service person demonstrated professionalism. She was quite knowledgeable and she answered all my questions & concerns. I felt very comfortable and was very happy that my issue was resolved and my maintenance service was completed in a timely manner.” – Elsie R. (Google Review)
Convenience matters to busy Columbus professionals and families:
“We had made an appointment weeks prior to our appointment. Everything went like clockwork! Our courtesy car was ready and waiting, and the service staff were friendly, professional and efficient.” – Susan L. (Google Review)
Schedule your Mercedes-Benz service online for maximum convenience.
Professional Team That Delivers Results
Customer relationships built on trust and expertise define the Mercedes-Benz of Columbus experience:
“Great experience with your team. Our salesperson was very straightforward and very professional, everything was excellent. We love our vehicle we purchased from Mercedes Benz of Columbus in GA. I thank you all for your professionalism.” – Rufus T. (Google Review)
“I needed some warranty work done. I scheduled an appointment. When I took my car in, I was provided a loaner that was comparable to mine. They completed the work the next day. I was very satisfied with the whole transaction. The young lady that worked with me was very professional and courteous.” – Cleveland A. (Google Review)
Streamlined Luxury Car Buying Process
Modern Mercedes-Benz buyers value efficiency without sacrificing personal attention:
“When I decided to purchase a new car, I went to the dealership in Columbus on Saturday. I found multiple cars online, but I wanted to see the cars in person. Our sales consultant was AMAZING! She was not overly aggressive and she made me feel like she truly cared about what I wanted… I did the test-drive and called later that day to advise I wanted the vehicle. My paperwork was done before I arrived and it took 30 minutes for me to complete it, as opposed to hours!” – Trojanella W. (Google Review)
Whether you’re exploring our pre-owned vehicles for sale or considering a new Mercedes-Benz lease, our team ensures every step flows smoothly from initial inquiry to final delivery.
Shop at Mercedes-Benz of Columbus in Georgia
Ready to experience the difference for yourself? Visit our Columbus showroom, contact us online or call to schedule your test-drive. We look forward to welcoming you to the Mercedes-Benz of Columbus family and showing you why so many discerning drivers call us their dealership of choice.
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The service turn around was quick without disrupting my day. The customer service is consistently great with all of my concerns being addressed.
From scheduling the appointment, the final completion, everyone was extremely helpful to me and my husband.
Absolutely amazing experience. My go to dealership for service, from now on.
Thank you so much for a job well done! Vehicle runs great and pricing was very reasonable.
The service was great. It is done in short time by expert people with high accuracy.
Great customer service from pickup to return service. The online portal with video details of service performance, recommendations coupled with online payment made the experience exceptional. Great job Columbus Mercedes!
After my second very I was satisfied. I didn’t like the fact that I drove out of the repair shop area and heard something not right. Not being a mechanic i thought seriously I must be hearing things. Being I just left where a mechanic had worked on my car they wouldn’t let me leave with something wrong. I was wrong. I now needed shocks when I returned the car with concerns. I feel a mechanic or someone should have drove the car prior to being told it’s ready.
Excellent service.
I dropped my vehicle off at 10am and it wasn’t complete until 5:45pm. No loaner was offered so I was late getting my baby from daycare. Then when I was driving from the dealership my check tire light came on due to the psi not being adjusted after the tire rotation.
Robert, my service advisor, provided excellent customer service by listening to my concerns and taking time to review recommended work for my vehicle. Mercedes-Benz of Columbus consistently listens to my concerns and addresses any issues I raise. The service is efficient and satisfying, always reliable and easy for communicating my needs, with a welcoming atmosphere in the service department..
My salesperson Evelyn Tolbert, as well as the manager, service team, and driver, were so attentive to me. My experience was great, and I would highly recommend Mercedes Benz of Columbus to anyone. I’m very happy with my new car.
(Translated by Google) The staff were friendly and explained things clearly, so I was very satisfied with the service. (Original) 직원들 친절하고 명확하게 잘 설명해주고 서비스 아주 만족함.
Mercedes service was fast and understandable Jose was the best. I live in Conyers and my car was stuck in Columbus and Jose took care of me. He always keep me updated and let me know what was happening step by step. Thank you and will return.
Great service. They took forever to get me an appointment because they didn’t have any loaners, but once I got the service appointment, they were fast and great!
I have been coming to this dealership since 2014, and the service has been consistently excellent for over a decade. The entire staff is personable, professional, and always eager to help. Every visit is handled with incredible efficiency, and their meticulous attention to detail is evident in everything they do.
They do an amazing job of keeping you informed, providing detailed information about the necessary services upfront and text or phone updates on the vehicle's progress while it is in the shop. To top it all off, they always return the car immaculately clean thanks to their complimentary car wash ... Read More DealerRater - Oct 29, 2026
I’ve been a MB owner for decades and the service team is very important to me. I didn’t have a good experience in Atlanta when I moved to GA this year but while visiting my son for several months I took my car in for service at the Columbus location and the service and customer service was phenomenal. The service was very detailed and the customer made me feel very welcomed.
Quick and really knowledgeable
Top notch A+++ service from start to finish! Went to look at a Volvo and fell in love with the Mercedes GLS. Ecstatic about my new car! Evelyn went above and beyond from our afternoon test driving cars (in the rain) in Columbus to her personal delivery of my GLS. She spent time explaining every feature and made the process an excellent car buying experience!
Jose was attentive and efficient in his work processes. Everything was done on a timely basis and in accord with the prescribed schedule.
Great customer service as always. The staff is very knowledgeable and assists in any way possible to help the customer.
Jose was attentive and timely in his responses. He was genuinely interested in fulfilling our needs.
Mercedes of Columbus provides best cars sales and services around. I am very pleased
Always friendly when I come visit! I recently moved to Tennessee and came back to visit family, so I went ahead and got my service done because I miss their friendly service! Thanks guys!!
Excellent buying experience! Earnest made the entire process quick and smooth.
I have been bringing my Mercedes to Columbus for four years. I’ve been well pleased. The service manager Haley which she was not when I start bringing it but she has always been the best she helps me and whatever areas I need to be helped and she’s always straight up with me
Friendly and hard working staff.
Nice people, honest service and helped us last minute when we had car trouble on a trip.
It was a terrible experience the two hour oil change tire rotation took six hours and I got into heavy traffic going into a meeting in Atlanta. There was no excuse for any of that. I had an appointment. Besides that they did not reset the tire gauge so there was something going off on my dashboard that I had to go to Mercedes in Tuscaloosa and get them to reset the tire gauge. I was very disappointed in the whole experience.
Best auto buying experience ever! Mr. Earnest Jenkins took time to answer all our questions, provided a thorough tutorial of vehicle features and functions, and made us feel important during the purchase process.
Nice and friendly staff, and very professional And special thanks to salesman Tyler for great service 👍
Rachelle was very helpful and nice to work with in getting my car repaired. I would like to work with her again if needed.
Columbus Mercedes service is A+ They go all out. Thanks Robert in service department. Great service
Great Service - Rachelle oversees all of our services with attention to our need and to every detail. The quality of the workmanship is above reproach, and our vehicle always comes out looking and running like new. The knowledge that our car is getting the best care by qualified people gives us confidence that we will always have a dependable and safe car that looks great. Over ten years of experience with Rachelle and Mercedes-Benz of Columbus and they never disappoint. We wouldn't think of letting anyone else service our car.
From the receptionist who answered the telephone the very first time I called to the personnel in the service department to when my car was done, were absolutely outstanding. They were professional in their conversation, attitude and duties while being helpful and courteous. As far as the repairs to my car, I couldn’t be happier. They were done so that my car runs well without all the problems before. In fact, they fixed some minor issues I didn’t even tell them about! My car was returned to me washed and vacuumed. The service department is one of the ... Read More Google - Oct 7, 2026
Had my car way too long supposed to fixed sump under warranty n broke sump else n charged me on top of what they pose to fixed is making a noise
The staff is exceptionally professional and friendly. The dealership’s inventory is seriously lackin!! For a brand that has niche clientele it continues to force downgraded into the local market forcing clients to go to ATL and Montgomery dealers for a broader of vehicles. Yes, we still want to physical buying experience…, not online!
Friendly and courteous. Informative and upfront . I love the short video inspection clip. I walked out feeling good about my car being repaired and safe.Thank you so much!
She does her job very well. Kind, efficient, and helpful. She made my experience all the better!
They were very responsive to my needs - I live in Auburn, AL and they come pick up and return my car for me at no charge - this is a huge advantage since I work full-time. I like how they show you videos of what they looked at and tell you what might need fixed and then you can decide.
Mercedes Benz takes care of their customers super friendly the staff makes sure that you are satisfied with your vehicle
Great service. Mechanics advised us promptly of critical issues and repair options. Once work was completed the service advisors reached out and fully accommodated us.
Robert Cooper was very helpful and explained findings so I can make an informed decision. Great customer service.
I took my vehicle in for service and had a great experience with my technician. He informed me in a detailed manner of what suggested maintenance should been done immediately and what could be done at a later time.
The service is always great!
I do not recommend Jose. He acts like he hates his job. 0/10 honestly
We have two Mercedes service vans and they are extremely important for conducting our business. We had to wait over 6 weeks to have a warranty issue addressed by this service center. There is no way I can operate my business having to wait that long to get a van back. I don’t understand how it would take so long. Either the service center doesn’t have enough techs of the service model needs to be replaced with a more efficient one. I should have asked about how long it would take to get service done on the vans. I ... Read More DealerRater - Sep 19, 2026
Great effort , great customer service. Picked up my niece’s car at Auburn, completed service in a timely manner. Already easy to use!
Did a good job communicating the information to fix vehicle.
Rachelle is a great service rep and very attentive! Very responsive to my needs as a customer.
My dash is telling me my oil was overfilled. Called Mercedes Columbus and they told me to bring it back in and they would drain some out. Just paid almost $1000 for a service B. Diesel is almost $6.00 a gallon and i live an hour away. Very disappointed in the way this problem was handled.
Courteous service from Robert and the crew. A bit lengthy wait for an oil change.
The sales team that my wife and I worked with was exceptional. They were knowledgeable, efficient, and totally customer focused. They made our car buying a positive experience
Evelyn was extremely helpful and seemed to truly want me to find my dream car. She did!
I needed to buy a part. they had it instock. employees were knowledgeable and courteous.
My salesman made sure I got what I wanted and the price i was looking for. He was very nice and answered my questions. Very good customer service. This is my second Mercedes from this dealership and the same salesman Mr Ernest Jenkins The best. I love my new car.
From the sales team to the service team and the management, they are by far the best dealership I've ever dealt with and will have my business for life
100 %excellent service friendly helpful qualified experienced certified professional and the care exceeded my expectations
We live in the Tallahassee Florida area where we bought and serviced our two Sprinters. When we broke down in Columbus GA, with the same problem our hometown dealer was supposed to have fixed, we counted ourselves lucky to find a dealer who was able to properly fix our van, AND who treated us as if we were their best customer. We plan to purchase a new Sprinter next year, and drive through Columbus regularly- we intend to find a way to never use the lousy Tallahassee dealer again, driving to Columbus for quality workmanship and excellent customer care.
Great experience and I will defend tell everyone about the level of service they demonstrated.
Very knowledgeable and polite advisors. The service is excellent. The cost of service is disclosed when the appointment is made so there are no surprises. I especially like the video recordings of the service performed.
The work was completed efficiently, and the multi-point inspection video gave me complete peace of mind. I truly appreciate the level of care, attention to detail, and luxury customer service provided by the entire team.
Angry…my car misfired 2 weeks ago and was running ragged. There were no appointments for almost 2 months. But I was told to bring it in and that they would work me in. I dropped my car off on the 29th and I didn’t get it back until 8/14 and all the work that was supposed to be done, wasn’t complete. 😡 Now I have to wait another 2 weeks to have my weak battery replaced. No loaners available and the customer service was far lacking that what I came to expect and love. Disappointed is an understatement. I wish I could ... Read More Google - Aug 17, 2026
It was fine. I waited 3 hours. I know I could have gotten a loaner or used the shuttle service. I think your labor cost is too high. I took advantage of the recommendations/alerts for my car but couldn’t believe that nearly $400 labor cost for installing 4 spark plugs! I think that was too much for a 2022 car.
Rachelle went above and beyond her usual excellent service to take care of my car. I am so appreciative.
I dropped off my car for service on Friday, August 7th at 2:00 PM. They said it would take three hours, so I went to pick it up at 6:00 PM, but they hadn't even started on it.
Everyone was very helpful and nice. I enjoyed the experience Mercedes provided me. The only thing I would recommend is that provide some hot food for customers while they wait like other locations do.
Once I set the appointment for my service, I emailed the service Adviser, Jose, three times with certain expectations and he did not respond. After the service was completed, I even texted him again with a couple of questions and he did not respond.
Rachelle is always helpful and so kind. I enjoy working with her and am always happy to get her to help me
Excellent service and knowledge of Vehicle Tyler Poole was extremely professional and well-versed in the Mercedes that we selected
The service associates at Mercedes-Benz Columbus are very professional and friendly. However, the reason why this visit will be the last Mercedes I will ever buy from Mercedes-Benz dealers. I have had a Mercedes for 29 years. And I have never had to pay for a service that was a manufacturing problem. $7,000 later for a camshaft screen that came off in part of the engine area. So how is that my fault that's not a wear and tear on the vehicle when the vehicle was only less than 2 years old. And we asked for some type of discount or even ... Read More Google - Aug 9, 2026
We love these guys. My mother-in-law brought her 2010 C300 faithfully for service, and we intend to keep up the tradition.
Xavier Johnson and his Sales Manager worked very hard to keep me in the deal to find a nicer used vehicle for a temporary car purchase. I finally found a Grand Jeep Cherokee they had for sale in very good condition, after looking at two others on the lot not quite passing their initial inspections Xavier maintained regular communication with me throughout the sales and repairs/inspection process. Very pleased with my new Jeep Overland this far, riding pretty good. -Thanks guys!
If you have a luxury Sprinter Van, steer clear of this dealership we had an issue. They said there was a 2 to 3 week backlog after 15 days we gave him a call. They would say that would be three weeks to maybe a month before they got it and that’s after having it towed from Auburn Alabama with the staff making no attempt to at least see what the problem was. I knew it would be simple we had it towed to mercedes-BenzMobile Alabama. It was in and out 48 hours. I feel like they could’ve done more.