Customer Testimonials
Very nice staff.
4x4 Sprinter Van servicing! I'm so glad that they are now able to accommodate my tall roof 4x4 Sprinter! Scheduling over the phone was so pleasant that I feared I just got lucky, but the whole experience at this location was awesome. I thank y'all!
They truly went above & beyond to help with my title release & they delivered my 2nd key fob to me. Excellent service!
Great, friendly customer service! I am glad they are here in Columbus. We will be back!
I needed to have my ABS system checked and reported the situation to Rachelle. As usual I received courteous and prompt attention, she is always a delight to work with; the consummate professional. Because of Rachelle's attentiveness I was able to have my vehicle serviced, the needed repairs completed and my car back the same day. She is one reason why I never even consider getting my vehicle serviced anywhere else.
The service that was done on my car was done in a decent amount of time. When they finished serving my car they washed it. I was very pleased.
Amazing attention to customer service. We have purchased many luxury vehicles over the years. This dealership is committed to a long term relationship and it shows.
Thank you Haley, very much for your help with my services on 3/25/2023 Eric Rowe
Everything went well and fast. The knowledge of the entire staff was exceptional and made the decision making a simple process.
They gave me sufficient guidance and did not rush me to purchase. Even after purchase, he kindly explained the car and delivered it on time. Especially Joshua is the best salesperson. Strongly recommend him and this dealer.
The service department was very skilled and knowledgeable. They were professional and I was satisfied with the service.
Very good service in a timely manner and quality workmanship. Expensive, but well worth it. Thanks!
We loved working with Josh on our first Mercedes purchase! We appreciate the time and patience he had with us and answering all of our questions and showing us how to use our new car! We appreciate all of his help!
Very pleasant experience. Everyone was extremely helpful and nice. Joshua was so helpful. Nice, nice, nice!
always amazing to deal with. Quick turnaround and always the best experience. Loaner a nice amenity to help with the experience.
Service was quick and efficient! I really value that type of dealership service in Columbus, Ga.
Awesome, Awesome, Awesome. Can’t say enough about Ernest. Professional, patient, courteous, honest, informative. He made this transaction the best of all my car purchases. He is passionate about what he does and I highly recommend him to anyone interested in purchasing a Mercedes Benz. Top notch. Thank you. Mr. & Mrs. Hicks
Rick delivered as promised , Bill the driver was a delight. We thank you both. We absolutely love our GLA
Great customer service. Very friendly staff.
Great customer service. I was about 2 hours late and they still got my car ready the same day. I will use MB of Columbus, for all my auto needs.
Great customer service, very confident in their ability. Vehicle was returned with all issues corrected. Our car was cleaned up and ready on time.
It was so quick and easy Josh was amazing!! In and out!! Only took 2hours!!
I had the best experience with the trade-in and purchase of my vehicles. The process was convenient and the people were friendly. I would highly recommend this dealership to anyone.
Had a flat tire which was replaced and Haley also did my 10,000 service which was great
They were very helpful and courteous. They did a great job on my car. They delivered it on time.
Absolutely love this place, Josh and Richard have an awesome attitude towards helping customers with everything in their power to ensure you’re completely satisfied with your vehicle’s purchase, the process and the price, especially when you notice something that was missed or overlooked by the maintenance staff, it will get corrected quickly with no worries. Fourth time around buying a car from this place so it’s definitely worthwhile I promise.
I want to thank service advisor Lauren Farthing for her kindness, expertise and professional help.
Fast and easy customer service. Keep me informed of my vehicle status every step of the way.
I had a scheduled A service ( oil change) and it took over an hour to complete.
My service was taken care of in a timely and professional manner. I will always use this location.
Very relaxing and comfortable waiting area, friendly staff, prompt service, and snacks and beverages available while you wait which makes it more enjoyable, thanks
OUTSTANDING WORK VERY PROFESSIONAL FROM CHECK-IN, PARTS TO FINISH. THANKS FOR THE QUICK WORK. DANNY
Excellent experience
Recently purchased my 2nd car from Josh. He is the best. Sales process is easy and stress free. I highly recommend this dealership and please ask for Josh.
We have worked with service agent Rochelle Pengington several times over the the last year and she has excelled at scheduling services for us. Rochelle has made coming to Georgia AND Alabama to get service a much easier and very often a most pleasant. She explains everything we need from labor to parts in a through and professional manner. Not only has she now become our favorite MB agent (aside only from my home state dealership in Colorado) but your dealership is our favorite place to stop for service. In fact, the entire service team and even other MB staff, ...
My experience was excellent from start to finish during the whole purchasing process. My wife and I are very satisfied with how Mr. Waller handled every thing from the first time we entered the parking lot to picking up our new vehicle.
THIS SERVICE WAS MUCH IMPROVED SINCE MY LAST VISIT. THE ONLY THING THAT WAS WRONG THIS TIME, WAS THAT I PICKED MY CAR UP ON SATURDAY MORNING 2/11/2023 AND GOT AN E-MAIL ON 2/13/2024 TO COME PICK MY CAR UP, REPAIRS HAD BEEN COMPLETED.
This is some of the nicest people and dealership I’ve frequented in my local commuting area.
Always professional and helpful. They always go out of their way to make sure you know what you are buying. They explain the features very well and make me feel like a VIP.
Great customer service, and communication!
Rachelle met me when I arrived and kept me informed on the progress of my car throughout wait. She was pleasant to work with! My car was repaired and I was on my way! The courtesy car wash was nice too. Thank you!
Great customer service. Addressed my vehicle needs. Didn’t have to wait all day.
Lauren was courteous and explained any extra steps that may be required. She made recommendations and highlighted promotions that would be helpful.
Malcolm was professional from day 1. He easily met my HIGH expectations and more. He answered all of my safety feature questions with ease. He kept us informed on the status of the vehicle. After the purchase, he reached out to us on several occasions to make sure I was pleased with our purchase and answer any questions we might have.
Mercedes of Columbus has been my go to ever since I’ve purchased my first Mercedes in 2016! I’m now on my 3rd Mercedes. Thanks guys
As always fantastic customer service. The staff was very helpful and the work was completed in a timely fashion.
Great place for service of my Mercedes Benz love Rachel does a great job of keeping me informed
The service coordinator was so nice and go out of her way to help me.
Friendly, courteous, Kept me informed while I waited. Worked with me to arrange additional maintenance at my convenience.
Very helpful and friendly.
Great customer service throughout my buying process and repair of my vehicle.
The gentleman who delivered my car went above and beyond as far as service goes.
Everything was handled promptly and professionally. Releasing my car to the body shop while trusting payment would be tendered later is appreciated.
Very Professional and hassle free purchase. The purchase was very quick, reliable and honest. I felt valued as a custmer.
really really awesome people who are honest and really try their best to get you a good car. Evelyn worked with me and she was very honest and upfront and easy to contact throughout the whole purchase. She is just a charm! They did $3k of repairs on my car, just a few months before selling it to me. Because they told me they value “safety” and want to make sure I’m driving a safe car. I took if to my mechanics after buying it and they could see all the work that was done and were really happy ...
really really awesome people who are honest and really try their best to get you a good car. Evelyn worked with me and she was very honest and upfront and easy to contact throughout the whole purchase. She is just a charm! They did $3k of repairs on my car, just a few months before selling it to me. Because they told me they value “safety” and want to make sure I’m driving a safe car. I took if to my mechanics after buying it and they could see all the work that was done and were really happy ...
really really awesome people who are honest and really try their best to get you a good car. Evelyn worked with me and she was very honest and upfront and easy to contact throughout the whole purchase. She is just a charm! They did $3k of repairs on my car, just a few months before selling it to me. Because they told me they value “safety” and want to make sure I’m driving a safe car. I took if to my mechanics after buying it and they could see all the work that was done and were really happy ...
Great experience!! Everyone was friendly and helpful. They thought of everything and we really appreciated Evelyn's follow up.
Great service every time! The staff members are always accommodating and informative.
The staff is very kind and professional, they really care about the customers. I will recommend them to my family and friends.
This dealership addressed my concerns and resolved my issues within a timely manner, I’m extremely happy with the service.
Good friendly customer service and fast service. Lizzy and Rachelle are the best with all situations that arrive
Wonderful service. Picked up car at my house and delivered back the same day. All services completed. Thank you!
Great interactions
The service center in Columbus has always been professional, and very knowledgeable over the years. They contact you if there is a change in the original service plan. The service department has several technicians who have been there as long as long as I have been coming in for service or issues.
Repaired as promised in a timely manner. Excellent service and always so kind to us!
They were excellent with their service. They made it an easy process for me to by car.
Very very very very very very very very very very very very very very very very very good!
It was a very professional environment.The entire staff was friendly and accommodating with my needs.
Very professional and honest. Really makes you feel comfortable upon entering and leaving that you've been helped by the best. Thank you Malcolm.
Good experience for routine service on my Mercedes today. Thanks
After purchasing my vehicle from this dealership, which was a great experience, I also had the opportunity to work with the service department for a minor repair. I am very happy with my purchase and experience with the knowledgeable staff in the service department. I highly recommend this dealership and when I am ready to purchase another MB I will return. Did I mention I live 4 hours away near Destin, Fl? Worth the drive!
It was my first visit to your dealership. Everyone was very helpful, and the dealership was very well maintained.
Thanks Mercedes for your outstanding support and service department. I came in to ask questions about some of the operation of my 2023 S580 4MATIC L and was helped by demonstrating the operation and function of the vehicle. I am so pleased that I own this vehicle it has given me the best driving experience the best ride of my life this is my fourth Mercedes-Benz and I am sold on Mercedes-Benz, so if you want a good dependable car regardless of price Mercedes Benz of Columbus is the place to buy!
Excellent service and very prompt
Friendly service provided. Great internet for working while waiting. Service was fast and pleasant. I highly recommend this service team!!!
I have been coming to Mercedes-Benz of Columbus for several years and I have never had a bad experience. Whether it’s purchasing a car or getting it serviced. I highly recommend them.
Joshua Andujar went above and beyond trying to find me a car. I appreciate his efforts so much. It was a quick and seamless experience. I will be trading with Mercedes of Columbus again.
She was so kind. She explained the cost in very detailed and I liked it.
The employees at Mercedes are all extremely professional & accommodating. They always go the extra mile whenever I have an issue. Great people, great service!
I just bought my first Mercedes from this showroom and the experience was out of this world. I have a natural aversion to visiting car dealerships and to be honest, I find the entire experience of buying a car somewhat nerve wrecking and very stressful - not this time. I had the very good fortune of being introduced to Ms. Evelyn Tolbert, who immediately and without any great effort, put me at my ease. She was patient, knowledgeable, absolutely customer focused and most importantly of all, she listened to my needs and responded brilliantly. Two visits later and I am ...
I had a wonderful experience with Mercedes-Benz servicing mt car. Lauren did a fantastic job. When you receive a check light, Mercedes-Benz of Columbus is the place to go. I feel Good!
Good customer service. Took care of me from the time I called and from the time I picked up my car.
Buying a vehicle at Mercedes-Benz of Columbus is always a great experience. Josh is always easy to deal with and very professional. The experience in the business office with Debi is also always top notch and very professional.
I really appreciate the kind customer service extended by the sales and finance department in Columbus.
Good deal and kindest.
Ernest and his staff were fantastic. Probably most enjoyable car buying experience ever. Highly recommend this dealership for any of your auto needs
Everybody that worked with us was wonderful. Could not ask for a better experience. Very nice people. Josh and Ms. Debbie went above and beyond to make this a wonderful buying experience. I’m Mercedes Benz of Columbus from now on.
The service work went as expected-very Well. I have been consistently pleased with my car.
