Customer Testimonials

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Facebook Nov 27, 2022

I just bought my first Mercedes from this showroom and the experience was out of this world. I have a natural aversion to visiting car dealerships and to be honest, I find the entire experience of buying a car somewhat nerve wrecking and very stressful - not this time. I had the very good fortune of being introduced to Ms. Evelyn Tolbert, who immediately and without any great effort, put me at my ease. She was patient, knowledgeable, absolutely customer focused and most importantly of all, she listened to my needs and responded brilliantly. Two visits later and I am ...

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Facebook Nov 24, 2022

I had a wonderful experience with Mercedes-Benz servicing mt car. Lauren did a fantastic job. When you receive a check light, Mercedes-Benz of Columbus is the place to go. I feel Good!

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DealerRater Nov 23, 2022

Good customer service. Took care of me from the time I called and from the time I picked up my car.

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DealerRater Nov 23, 2022

Buying a vehicle at Mercedes-Benz of Columbus is always a great experience. Josh is always easy to deal with and very professional. The experience in the business office with Debi is also always top notch and very professional.

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DealerRater Nov 23, 2022

I really appreciate the kind customer service extended by the sales and finance department in Columbus.

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Google Nov 21, 2022

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Google Nov 20, 2022

Good deal and kindest.

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Google Nov 17, 2022

Ernest and his staff were fantastic. Probably most enjoyable car buying experience ever. Highly recommend this dealership for any of your auto needs

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Google Nov 16, 2022

Everybody that worked with us was wonderful. Could not ask for a better experience. Very nice people. Josh and Ms. Debbie went above and beyond to make this a wonderful buying experience. I’m Mercedes Benz of Columbus from now on.

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DealerRater Nov 12, 2022

The service work went as expected-very Well. I have been consistently pleased with my car.

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DealerRater Nov 11, 2022

This was the best experience I have had with a service rep in the seven years I have dealt with the company.

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DealerRater Nov 11, 2022

I greatly appreciated the thoroughness and timeliness of the service provided during my scheduled appointment.

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Google Nov 11, 2022

Words simply cannot describe how AMAZING this dealership is from the sales department, service department, to title department! Quite certain I will never buy another car EVER from anyone other than Mercedes of Columbus!

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DealerRater Nov 10, 2022

Rachelle took care of me from start to finish. She got me a loaner that I requested to get me back to Atlanta and called me to let me know when my vehicle was ready, which is was ready the same day I dropped it off. To her closing me out when I returned the loaner and getting me back on the road to Atlanta with my vehicle.

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DealerRater Nov 8, 2022

Lauren is always helpful . Car was clean. The wait was not long. Always a nice experience thus far

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DealerRater Nov 8, 2022

Excellent job we received from Malcolm, he went over and beyond assisting us with the purchased of our vehicle. A very dedicated and outstanding person. It was a pleasure doing business with the dealership and with Malcolm. If we're ever in the market in the future for another vehicle, we would definitely like to do business with him again.

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DealerRater Nov 4, 2022

Thanks for picking up my car at my home. That was extremely helpful. They also brought it back to my home. My husband was kept informed on the progress of the repairs. That was very helpful. Great service.

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Google Nov 3, 2022

Helped my family build the perfect car for us. Super helpful team.

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DealerRater Nov 1, 2022

Great except vacuum didn’t work so they told me to bring it back later.

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DealerRater Oct 31, 2022

The service department is always ready and happy to help with my car. The advisors greet us and have a lot of patience getting us ready!

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DealerRater Oct 28, 2022

Rachelle is awesome!! She helped me from start to finish. My SLK new has rotors and breaks that are safe.

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DealerRater Oct 27, 2022

Customer friendly. Got the car serviced. Washing the car before returning it is a great perk.

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Facebook Oct 27, 2022

Words can't describe the wonderful work you did on my trading account, When I come across a good recommendation about you on Facebook on how you help people to gain more profit, on binary forex investment I was very happy.. and I’m delighted I trusted you and give you a chance to help me grow my $1,000 into $18,700 in just 7 days..Mrs. Karen,my family and I are forever indebted to you for the financial stability you brought to our home, I advice the entire public to invest with Mrs.Karen for financial stability..contact her via WhatsApp:+1(315) 758-1603 ...

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DealerRater Oct 26, 2022

They always pay attention to every detail. They keep me well informed of the status of the process. Always courteous and prompt

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DealerRater Oct 26, 2022

This is my second purchase form this Dealership. I have had pleasant experience each time. I was very satisfied with Brittney Hope with my first purchase and with Malcolm Waller with my second purchase

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DealerRater Oct 25, 2022

They were so nice and professional. Very easy to deal with and very fair with their pricing.

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Google Oct 25, 2022

The ladies i dealt with were both super friendly and easy to work with.

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DealerRater Oct 17, 2022

I do not write reviews, unless they are poor contact with the company, s employees.!

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DealerRater Oct 17, 2022

I was pleased at how my car was towed in and inspected. I was also pleased at how they emailed me with the processing of my car. The information was detailed and very accurate to former diagnosis. I had to have my high performance fuel pump replaced. Excellent service for my E350.

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Facebook Oct 15, 2022

service car pick up from hone

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DealerRater Oct 12, 2022

My car wouldn’t start and Mercedes sent Rene over. He had it started in 2 minutes and noticed my battery was the original from 2014. He replaced it and was gone! Professional, knowledgeable and friendly….Rene should get a raise! I belong to AAA, called them first and they couldn’t figure out how to connect the jumper cables….what a waste of money….

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DealerRater Oct 10, 2022

The service was great and the employees were so helpful. I was a little surprised about the cost of labor. It seems everything costs more now.

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DealerRater Oct 10, 2022

Always excellent customer service. My experience has been that they go above and beyond most expectations.

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Google Oct 7, 2022

Service and satisfaction at its best!

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Google Oct 5, 2022

I had a great experience with Joshua Andjuar and the whole Mercedes Benz staff. I was extremely satisfied.

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DealerRater Oct 5, 2022

He was very nice committed to the sale He checked to make sure we had everything we needed before we left the dealership

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Google Oct 4, 2022

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DealerRater Oct 1, 2022

Quick and timely service was able to squeeze me in and get the job done

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Cars Oct 1, 2022

Joshua is knowlegde and personable . He sold me my first Mercedes 10 years ago. I have had the pleasure of buying 3 Mercedes and a Coutryman from this dealership always with Joshua assistance and Ms. Lewis completing the finale paperwork. He is honest, and goes out of his way to service his clients. The service department also provide good service.

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DealerRater Sep 30, 2022

Had the recalled airbag replaced and service and other reparwork done at their shop. The staff was friendly and courteous. They had the car ready the next day.

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DealerRater Sep 29, 2022

Was very good experience and easy to trade in previous lease to get new one

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DealerRater Sep 27, 2022

Our car buying experience was Excellent. I recommend Mercedes-Benz of Columbus to any one looking for quality service and top of the line used and new cars. Mr. Bob was very helpful and an awesome salesman.

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Google Sep 22, 2022

RJ and Haley are terrific. Your dealership is very good. It took a while to diagnose a repair my clk320 but it is performing normal again...

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Google Sep 20, 2022

The staff was Very professional and knowledgeable. Service to my vehicle was handled in a timely manner. Great customer service!

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Google Sep 17, 2022

Great dealership with a ton of great vehicles but they did try to make me run my credit through their application even though I had already went through my bank and gotten approved for a loan through them and didn't need any loan from Mercedes. Quick and easy process.

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DealerRater Sep 17, 2022

Very friendly and willing to assist. Also, very efficient in providing service to customers. Very helpful in explaining what service was provided.

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DealerRater Sep 17, 2022

Great dealership with a ton of great vehicles but they did try to make me run my credit through their application even though I had already went through my bank and gotten approved for a loan through them and didn't need any loan from Mercedes. Quick and easy process.

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DealerRater Sep 16, 2022

At Mercedes Benz of Columbus, great customer service extends long after the sale! Earnest is an outstanding salesman who made my experience positive and stress free; I love my GLE 450! The service department does a great job making sure that I have no issues with it. They are knowledgeable and courteous, and best of all, they actually provide loaner vehicles to keep customers from being inconvenienced. Thanks for being so amazing!!!👏🏽👏🏽👏🏽

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Google Sep 15, 2022

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DealerRater Sep 14, 2022

Great service advisor and mechanic work. Could have done a better job cleaning vehicle. This means a lot.

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Google Sep 13, 2022

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DealerRater Sep 11, 2022

Bob, Tiffany, and Debi were all so very helpful. They made our car buying experience a pleasure. We highly recommend Mercedes-Benz of Columbus!

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Google Sep 10, 2022

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DealerRater Sep 6, 2022

I’m very pleased with service I received especially the wash job all around I am pleased

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DealerRater Sep 2, 2022

Great efforts to reach a satisfactory solution were made by all parties concerned. I was impressed with the professionalism of your employees.

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DealerRater Aug 30, 2022

Excellent customer service! Always encounter friendly and receive professional service. Kudos to RJ Campbell who always is very professional and keeps me up to date on the progress of my vehicle being worked on. Staff is great! I’ve been going there for over 20yrs and plan to continue! Thanks RJ!

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Google Aug 29, 2022

I went in for a routine maintenance service. I wasn’t waiting long at all. I expected to be there most of the morning. Great turn around time and friendly staff.

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DealerRater Aug 29, 2022

The service was outstanding. I was very satisfied with the service provided. Thanks for the the customer service. It was wonderful .

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Google Aug 27, 2022

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DealerRater Aug 26, 2022

Always great, professional and friendly service. I would not go anywhere else to service my vehicle.

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Facebook Aug 24, 2022

Great dealership. Courteous and professional staff. Bob was great!!!

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DealerRater Aug 24, 2022

No pressure, no hassles. Everything went smooth. Earnest was very professional. And they delivered my vehicle

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DealerRater Aug 23, 2022

Helpful, knowledgeable and great professionalism. They quickly identified and scheduled my appointment hassle free. I appreciate the respect and services provided by all the workers that assisted me.

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Facebook Aug 23, 2022

The whole sales experience was great. Earnest my salesperson was great very friendly, helpful and was always there to answer any questions. Excellent experience.

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Google Aug 21, 2022

Lauren and the service department staff and management did an excellent job on servicing my vehicle.

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DealerRater Aug 20, 2022

I needed new tires. RJ was my service representative. He is WONDERFUL. Communication was great

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Google Aug 20, 2022

No pressure just Rick wanting to fit me with the car that I would be happy with and fit my needs of performance and service

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DealerRater Aug 18, 2022

I had a screen problem with my Mercedes C-300. The service department was pros at customer service and their jobs. My car was done within a very good time and they also provided a loaner car. Thumbs up for their service.

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DealerRater Aug 16, 2022

Great Service, friendly knowledgeable staff. I have purchased 3 Mercedes from this dealership which says it all

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DealerRater Aug 15, 2022

Excellent service and communication. Great waiting area as well. Will plan on returning for service here again.

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DealerRater Aug 15, 2022

Awesome visit, Personnel was very courteous and helpful. I would certainly recomend thisdealership to other people. Great atmosphere !

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Google Aug 14, 2022

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Facebook Aug 12, 2022

I just received my second Mercedes via this dealership in a little over a year. On both occasions, I had the help of Wonderful Ernest. He made buying out of state and transportation of my new vehicles seamless. Videos, follow up and responsiveness make you guys top notch. Appreciate you and looking forward to future purchases.

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DealerRater Aug 12, 2022

very helpful. Problem solved quickly and accurately Prompt transportation back and forth. staff very friendly.

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DealerRater Aug 12, 2022

Everyone was amazing! Lauren, Thomas and the entire crew was helpful, fast and kind! I cannot remember the name of the gentleman who did the diagnostic drive with me, but he was very knowledgeable and understanding. I am happy to have such a dealership to care for my car. Thank you all!!!

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DealerRater Aug 10, 2022

My Service advisor Lauren is great and always takes care of me and gets my car right in and out ..

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DealerRater Aug 9, 2022

This dealership is very knowledgeable and courteous. I travel miles to use them. They Exceeds my expectations. Great staff they seems to care about all issues. I diffifant recommend this dealership.

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DealerRater Aug 9, 2022

Great Service, Evelyn was a great person to work with. I am only 3 days in but love my ride.

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DealerRater Aug 9, 2022

They are always very friendly and take good care of my car. Their service is great!

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DealerRater Aug 9, 2022

I was amazed at how simple the online process was. Joshua was very friendly and attentive as was Brittany. Both were outstanding and a pleasure to work with.

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Google Aug 8, 2022

Staff was concerned and worked hard to solve a recurrent electronic/mechanical problem.

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Google Aug 8, 2022

MB of Columbus has the best service department. From their service manager, who rescued me after hours when I blew a tire on road debris, to my wonderfully professional service advisor Rachelle, who suggested I contact the insurance company before proceeding with repairs. The entire department seems to work as a service oriented dream team and we intend to be a customer for life. Thank you all.

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Google Aug 7, 2022

This was the most amazing car buying experience ever.The entire staff were beyond professional and spent so much time to provide myself with all of the options available to enhance my needs as a car owner. It is not everyday when a salesman says buy the smaller model and take an amazing vacation or just enjoy life. I am beyond blessed to finally find the deal I have been hunting for. The salesman that helped me with test drives was off yesterday when I bought my car. The salesman told me don’t worry the salesman who helped you ...

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Google Aug 6, 2022

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DealerRater Aug 5, 2022

I would recommend them to anyone they are very professional and I was in and out

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DealerRater Aug 2, 2022

The Mercedes Benz of Columbus has a very well managed service department. Set up appointment on line and car was ready the same day!!! Thank You,

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Google Aug 1, 2022

Best experience ever. From purchase all the way to sells and finance. The Mercedes’ team delivered awesome care and concern from start to finish. I can say enough about these guys. My salesman Earnest was helpful, nice, Courteous and patient with me. They treated me so well and I’ll never choose any other brand then Mercedes’. The entire process was smooth. And Debi in finance was awesome and so sweet and caring. She wanted to make sure I was happy. Thanks to the entire team…

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Google Jul 29, 2022

My experience at Mercedes-Benz of Columbus was excellent! Outstanding customer service skills! We absolutely love Ms. Evelyn Tolbert! I enjoyed the experience, she made it very memorable!

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DealerRater Jul 28, 2022

Had an amazingly wonder experience at Columbus Mercedes location, very warm and friendly. Great service

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DealerRater Jul 26, 2022

Whole purchase process went well. I was very easy. Mr. Earnest Jenkins was very helpful throughout.

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Google Jul 25, 2022

Just purchased my dream car from Malcolm! He was fantastic to work with - I felt like he genuinely cared about my needs and made it a seamless process. I would 10000% recommend anyone to both Malcolm and Mercedes Benz of Columbus. Thank you guys so much for your help!

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Google Jul 25, 2022

Easy and professional experience in buying my latest from them.

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DealerRater Jul 25, 2022

Lauren is great; keeps you informed & is very responsive. Always has a smile and positive attitude.

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Facebook Jul 23, 2022

Good, prompt customer service!

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Facebook Jul 23, 2022

My appointment was made immediately and I received great customer service

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Facebook Jul 23, 2022

great customer service thanks lauren

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DealerRater Jul 21, 2022

The Mercedes Benz new car experience was exceptional from start to finish. Evelyn and Mr Joyner went above and beyond.

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DealerRater Jul 21, 2022

Everyone was so polite and nice and very helpful I would definitely recommend to others

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Google Jul 20, 2022

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Google Jul 20, 2022

I was happy to be kind


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