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What do I do when I need a new key?

What do I do when I need a new key?

The key ordering process can be a little daunting, so here is a breakdown of various situations and how to proceed in ordering a key for your Mercedes-Benz:
Please read this if you are the registered owner of the vehicle.
We will need you to bring in these two items:
1. The original title or the current registration receipt.
2. Your valid photo ID.
(The names on these two documents must match.)
PLEASE READ
The vehicle's VIN number must be verified prior to key order.
The key must be purchased in advanced. Purchases are non-refundable.

If your key requires programming, there may be an additional charge. Please contact the Service Department for an appointment to program your key.

PLEASE READ this if you are ordering a key on behalf of an individual.
We would need you to bring in;
  • The original title or the current registration receipt.
  • Your valid photo ID.
  • A copy of the registered owner’s valid photo ID.
  • The original of a notarized letter authorizing you to order a key for the vehicle on the owner’s behalf. This letter should contain the VIN, the owner’s full name and the authorized parties’ full name.
  • As well as the vehicle for either a verification process or programming, at an additional charge, depending on the year and model of the vehicle. During which a Repair Order will be written by the service department.
PLEASE READ this if you are ordering a key on behalf of a company.
We would need you to bring in;
  • A notarized letter on company letterhead naming a specific employee as the authorized party. This letter should contain the VIN, the authorized employee’s full name, the full name and signature of the general manager or the owner of the company.
  • The authorized employee’s valid photo ID.
  • As well as the vehicle for either a verification process or programming, at an additional charge, depending on the year and model of the vehicle. During which a Repair Order will be written by the service department.


*We are NOT AUTHORIZED to mail keys.
*We cannot program third party keys to a Mercedes-Benz.
*We can only order keys for vehicles currently in the USA.
*We cannot repair key fobs beyond replacing the battery and possibly replacing the blade release switch on certain models of keys.
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